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Free Software Offer...
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Q:
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I see that you're offering free software on this site, but
I can't find where it's available.
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A:
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Every product page includes a box where you can sign up to
receive software for free. There's no catch - except that you
can NOT give the software away yourself! There's no hidden cost.
It's just our way of saying thank you for visiting our site.
Getting the software sent to you for free is simple. Just fill
in your name and email address in the Free Software Sign Up
box at the bottom of any product page, and with one click of
the "Send Software!" button your request will become our command.
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Paying for Products on This
Site...
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Q:
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Can I use a credit card to buy products on this site?
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A:
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Yes you can. This site uses PayPal as our secure payment processor,
and using a credit card with PayPal is very simple. You can
use a credit card with an established PayPal account and if
you don't have a PayPal account you'll still have the option
of using a credit card for your purchase.
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Q:
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Can I use an e-check to buy products on this site?
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A:
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Using an e-check is no problem at all. As explained above,
we use PayPal as our secure payment processor and you can use
an e-check if you have a PayPal account. If you don't have a
PayPal account, you'll find a link on the order page where you
can set up your account for free.
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Q:
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Do I have to have a PayPal account to buy products on this
site?
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A:
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No, it's not necessary to have a PayPal account to purchase
software from this site. To make a purchase without a PayPal
account, simply choose the credit card option (without PayPal)
from the order page.
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Finding Help...
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Q:
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How can I reach someone from this site for help?
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A:
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Please feel free to visit our contact page by CLICKING
HERE. We appreciate your business and we're here
to help.
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Q:
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What do I do if I cannot reach anyone from this site?
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A:
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If you've attempted to reach this site's primary contact person
(AVAILABLE
HERE) and have not received any response, please
feel free to contact Tiger Investigations by CLICKING
HERE. Tiger Investigations is a licensed and
bonded investigations agency contracted to protect your interests
as a visitor and/or customer of this site.
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Q:
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If I get stuck and have a question after buying a product on
this site, what should I do?
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A:
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If you get stuck at any point in the software installation
process, our Software Help page may answer your questions. You
can visit this page by CLICKING
HERE.
If the Software Help page does not answer your question, please
contact us by CLICKING
HERE and we'll do our best to assist you as quickly
as possible.
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From Purchase to Software
Installation...
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Q:
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When I decide to purchase a product, what's next?...
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A:
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The entire purchase, download and installation process is explained
in detail on our Software Help page. CLICK
HERE NOW to go to this page.
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Q:
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I did not receive the product download information by email,
why not and what should I do now?
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A:
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If you did not receive your product download information by
email, we apologize for the inconvenience. Unfortunately some
of the largest and most popular internet service providers aggressively
filter all email and the message that was intended for you may
have gotten caught up in bulk mail or spam filters. This is
most common with ISP's like AOL, Comcast, AT&T, BellSouth
and others.
Please contact us by CLICKING
HERE and we'll get you fixed up with the information
that you need.
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Q:
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When I right-click the link to the product file on the download
page it says "I'm sorry - we were forced to disable this function
on our download pages!"
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A:
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A simple single left-click will automatically initiate the
software product file download.
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Q:
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Everytime I click the software file that I downloaded, it starts
the "Install Program" over again. Why?
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A:
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With your software purchase you would have downloaded an executable
(.exe) installation file. This .exe file is a "one-time-use"
installer similar to a zip files except that it's a self-executing
/ self-extracting mini-program that does the following 3 things:
- Unwraps all of the product files
- Creates a directory on your computer where the files are
stored
- Creates a desktop shortcut icon to the main program file
After the initial installation, there's no need to use this particular
file again. Look for a new shortcut icon on your computer's "desktop"
with a name related to the product that you purchased. Click this
shortcut to start the software.
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Other...
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Q:
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I really like your site. Is it possible to get set up with
one for myself?
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A:
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If you're interested in exploring the possibility of running
your own SoftShop site, you can CLICK
HERE to learn more.
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